Information We Collect

Effective Date: 7/4/2026

JovoBay is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform to purchase data bundles in Ghana.

Information We Collect

a. Personal Information

Name
Email address
Phone number

b. Account Information

Username and password
Profile details

c. Transaction Information

  • Mobile number used for data bundle purchases
  • Network provider (MTN, Telecel, AirtelTigo)
  • Transaction history and payment details

    • d. Technical Information

    IP address
    Device type
    Browser type
    Usage data and cookies

    How We Use Your Information

    We use your information to:

    • Process and deliver data bundles to the specified mobile number
    • Verify transactions and prevent fraud
    • Provide customer support
    • Improve our services and user experience
    • Send important updates and service notifications

    Data Accuracy & User Responsibility

    By using JovoBay, you agree that:

    • You will provide accurate and correct information, especially mobile numbers
    • JovoBay is not responsible for issues caused by incorrect information provided by users

    Sharing of Information

    We do not sell your personal information. However, we may share your data with:

    • Telecommunication providers (MTN, Telecel, AirtelTigo) for service delivery
    • Payment processors to complete transactions securely
    • Legal authorities if required by law

    4. Cookies and Tracking Technologies

    JovoBay uses cookies to:

    • Improve website performance
    • Remember user preferences
    • Analyze usage for better service delivery

    You can manage cookies through your browser settings.

    Data Security

    We implement appropriate security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

    Data Retention

    We retain your information only as long as necessary to:

    • Complete transactions
    • Comply with legal obligations
    • Resolve disputes and enforce our policies

    Your Rights

    You have the right to:

    Access and update your personal information
    Request deletion of your data
    Opt out of marketing communications
    Request details about how your data is used

    Third-Party Links

    Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

    Children’s Privacy

    JovoBay is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.